Shipping and
Returns

Frustrated by poor quality, unhelpful service and a lack of information, Brayco was set up to design and source better benches sinks and shelves for commercial kitchen users.

Shipping & Returns

We deliver coast-to-coast around Australia from our warehouses in Brisbane, Perth, Melbourne, Tasmania, Sydney and Adelaide — but of course you are welcome to pickup. All freight is insured, so you are guaranteed to get your goods in pristine condition. Tracking information is sent to you by email.

Some products are heavy and bulky. For large orders or large items such as cabinets and large benches, please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

The freight charge is calculated on the weight and the destination. We’ll ask for a postcode when you get to checkout and a firm delivery charge will be calculated. For multiple items, we set a discounted upper level. or ring us to get a firm freight price.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

Our store-man will pick, pack and dispatch your order the next business day and our transport company will have your order to you within the following time frame:
Two (2) working days provided all items are in stock for both Melbourne & Perth.
Three to Five (3 – 5) working days provided all items are in stock for areas outside of Melbourne & Perth.

For urgent delivery enquiries or special requirements, please contact our friendly sales team.

Our friendly sales team will keep you informed via phone on the progress of your order.
If you have any questions give your local branch a call on 1300 272 926

Our carriers require a signature on arrival as a Proof of delivery.

Although it is rare, damage can occur during freight. Please check that all items are in good shape BEFORE signing a delivery docket from the driver. If you sign to say that everything is fine, then we are unable to claim on the insurance policy. If you think there is damage, write this on the docket, or ring us for instructions.

Yes, give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone to speed up the process.

We’re excited to offer a free Click & Collect service. Simply shop online and collect from your local branch.

  1. Choose your products online.
  2. Select Click & Collect at checkout.
  3. Wait to hear from us – we will give you a call to let you know your order is ready.
  4. Collect your order from your local branch.

At Brayco, we understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then please adhere to the following requirements:

• Please carefully check all items upon receipt.
• If you receive an incorrect or damaged item, please ensure the item is in its original condition and packaging and contact us within 48 hours of receipt.
• For all other refunds or exchanges, please ensure the item is in its original condition and packaging and contact your local branch within 7 days of purchase or call us at 1300 272 926.

Please note: a 12.5% restocking fee applies to all goods returned due to change of mind. Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item. Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.

For further information or to request a refund or exchange, please call us at 1300 272 926.

We offer a full replacement warranty for a period of 12 months against faulty manufacturing from the date of purchase. We don’t offer warranties against misuse and normal wear and tear.

We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.

All our prices are inclusive of GST and are subject to change without notice.

If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.

To pay via direct deposit, please use the following bank details. Please use your receipt number as the description for the money transfer:
Bank: Westpac
Account Name: Brayco Commercial Pty Ltd
Account BSB: 036-306
Account Number: 568795

If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: All cheque payments require 3 days to clear prior to collection of products.