Frequently
Asked
Questions

Frustrated by poor quality, unhelpful service and a lack of information, Brayco was set up to design and source better benches sinks and shelves for commercial kitchen users.

General FAQs

Any returned items for incorrect orders will incur a 12.5% restocking fee, if returned in original packaging. (If you cannot return the item in the condition it was supplied to you, then we will need to talk.) Please make sure all orders are correct at the time of purchase to avoid this fee.

Why Do I Pay A Restocking Fee? Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item.

Yes, but extra care must be taken. When your bench is left outside or used in salty, wet or high-humidity conditions, we suggest keeping your stainless steel bench wiped clean, to prevent the build up of dust and dirt, which can lead to surface rust. In addition, we recommend you use a stainless steel cleaner, such as 3M. Click here to find a 3M Stainless Steel Cleaner.
All Brayco benches are supplied with 1.5mm galvanized undershelves and legs. In extremely salty, wet, or chemical-prone environments, we strongly recommend you upgrade your undershelf and legs to stainless steel. Click here to upgrade your undershelf or here to update your legs.

We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.

All our prices are in AU dollars and inclusive of GST and are subject to change without notice.

I’m afraid we don’t do custom benches. All our products are premade but come in lots of sizes and 5 depths to suit any space. Is there a product you’re interested in learning more about? Come see us or give us a call. We can help.

Sorry no, but as our benches are supplied flat packed you may choose not to use the legs and feet if you only require the top. We have over 30 sizes so there is sure to be a size to suit. As our prices are so low, you will still find this to be more economical than having a top custom made.

Seriously, we are asked this question all the time. The answer: we directly import from an enormous Chinese manufacturer. We sell direct to the customer. No distributors. No middlemen. Also, we keep overheads down — no marble foyers, no fancypants administrative assistants, no sales reps in flash cars with nothing to do. We price the products accordingly.

Yes, we do – to upgrade a bench just tick the upgrade option on the individual bench code.

Yes! All Brayco sinks are supplied with a FREE sink waste drainer.

No, we don’t manufacture to size unless you have quite a large job. But give us a call – if we can’t help we should be able to refer you to someone who can.

We do have other items, but they may not be available nationally. So, if you’re after something specific, it is worth giving your state manager a call to see if we can help. We can freight any out-of-stock-items around this great brown land pretty quickly. Is your question not answered here – Harry to the rescue! Email us your question or give us a call and we’ll get straight onto it.

You can pay online, over the phone or in person in the showroom, with a credit card, by direct deposit (see Available Payment Methods for bank details) and you can even hand over cold hard cash. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

We’ll try. As an annoying result of a wildly fluctuating Australian Dollar and raw material prices, Brayco reserves the right to change prices at any time.

Yep, we just ask that you pay a 30% deposit and pick it up within 1 month.

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear.

Great … give us a call

Perth: 08 9204 1133
Melbourne: 1800 466 606
Sydney: 1800 660 424
Brisbane: 1800 227 693
Gold Coast; 07 5502 2614
Hobart: 03 6105 0529
Adelaide: 08 8120 2190