Frustrated by poor quality, unhelpful service and a lack of information, Brayco was set up to design and source better benches sinks and shelves for commercial kitchen users.
Why are you so much cheaper than your competitors?
Seriously, we are asked this question all the time. The answer: we directly import from an enormous Chinese manufacturer. We sell direct to the customer. No distributors. No middlemen. Also, we keep overheads down — no marble foyers, no fancypants administrative assistants, no sales reps in flash cars with nothing to do. We price the products accordingly.
Do you have Stainless steel benches with all stainless undershelves and legs?
Yes, we do – to upgrade a bench just tick the upgrade option on the individual bench code.
Do the stainless steel sinks come with the wastes?
Yes! All Brayco sinks are supplied with a FREE sink waste drainer
Can you make up a bench to a specific size?
No, we don’t manufacture to size unless you have quite a large job. But give us a call – if we can’t help we should be able to refer you to someone who can.
What else do you sell?
We do have other items, but they may not be available nationally. So, if you’re after something specific, it is worth giving your state manager a call to see if we can help. We can freight any out-of-stock-items around this great brown land pretty quickly. Is your question not answered here – Harry to the rescue! Email us your question or give us a call and we’ll get straight onto it.
How do I pay?
You can pay online, over the phone or in person in the showroom, with a credit card, by direct deposit (see Available Payment Methods for bank details) and you can even hand over cold hard cash. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.
Will you hold a price for me?
We’ll try. As an annoying result of a wildly fluctuating Australian Dollar and raw material prices, Brayco reserves the right to change prices at any time.
Will you store items for me until I am ready?
Yep, we just ask that you pay a 30% deposit and pick it up within 1 month.
Can I return an item?
If you wish to return your item(s) you can do this up to 14 days after your purchase date. Call 1300 272 926.
Returns in 3 simple steps:
ONE Please call your local branch on 1300 272 926 to discuss your return or exchange.
Please ensure the item is in original condition and has all its packaging.
Please note: a 20% restocking fee applies to all goods returned.
If it is damaged, then we’ll have to have a chat. Delivery and return delivery charges still apply.
You will also need to provide a proof of purchase.
TWO Send the item back to your local branch.
Returns will not be accepted unless you have already spoken to the branch to arrange a refund or exchange.
THREE Once we receive the item back, your refund will be processed within 14 days.
What warranties do you have on your lovely items?
All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear.
Delivery Made Easy
We deliver coast-to-coast around Australia from our warehouses in Brisbane, Perth, Melbourne, Tasmania, Sydney and Adelaide — but of course you are welcome to pickup. All freight is insured, so you are guaranteed to get your goods in pristine condition. Tracking information is sent to you by email.
How is Delivery Calculated
The freight charge is calculated on the weight and the destination. We’ll ask for a postcode when you get to checkout and a firm delivery charge will be calculated. For multiple items, we set a discounted upper level. or ring us to get a firm freight price.
When Will it Arrive?
Our store-man will pick, pack and dispatch your order the next business day and our transport company will have your order to you within the following time frame:
Two (2) working days provided all items are in stock for both Melbourne & Perth.
Three to Five (3 – 5) working days provided all items are in stock for areas outside of Melbourne & Perth.
For urgent delivery enquiries or special requirements, please contact our friendly sales team.
Tracking your order
Our friendly sales team will keep you informed via phone on the progress of your order.
If you have any questions give your local branch a call on 1300 272 926
Signature on Delivery
Our carriers require a signature on arrival as a Proof of delivery.
Although it is rare, damage can occur during freight. Please check that all items are in good shape BEFORE signing a delivery docket from the driver. If you sign to say that everything is fine, then we are unable to claim on the insurance policy. If you think there is damage, write this on the docket, or ring us for instructions.
Can I Pick it up?
Yes, give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone to speed up the process.
Click & Collect
We’re excited to offer a free Click & Collect service. Simply shop online and collect from your local branch.
- Choose your products online.
- Select Click & Collect at checkout.
- Wait to hear from us – we will give you a call to let you know your order is ready.
- Collect your order from your local branch.
Returns & Exchange Policy
At Brayco we understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then all we ask is you adhere to the following requirements:
1. The item is returned within 14 days from the date of purchase.
2. Please call your local branch on 1300 272 926 to discuss your return.
• The item must be returned unused and in its original packaging.
• All returns are at the customers own cost.
• Please provide us with a copy of your original invoice as proof of purchase.
• We reserve the right to charge a 20% restocking fee on items returned.
• Once we receive the item back, your refund will be processed within 14 days.
Returns will not be accepted at the branch unless previously arranged on the phone 1300 272 926. Open Monday to Friday 8.30 to 5pm
Returns accepted within 14 days of purchase, unused and in original packaging.
All returns are at the customers own cost and all items will incur a 20% restocking fee.
We offer a full replacement warranty for a period of 12 months against faulty manufacturing from the date of purchase. We don’t offer warranties against misuse and normal wear and tear.
Product & Pricing Availability
We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.
All our prices are inclusive of GST and are subject to change without notice.
Available Payment Methods
If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.
To pay via direct deposit, please use the following bank details. Please use your receipt number as the description for the money transfer:
Account Name: Brayco Global Pty Ltd
Account BSB: 036-059
Account Number: 423934
If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: All cheque payments require 3 days to clear prior to collection of products.