Frequently
Asked
Questions

If a product is not currently in stock, please contact our friendly customer care team via email, live chat or by calling 08 9436 8570. Our team can confirm the estimated restock date and explain the options available to you.

You may keep the item on backorder at no additional cost until stock arrives at your local warehouse.

Alternatively, if the item is available at a warehouse in another state, you may choose to request a transfer, subject to availability and an additional transfer fee. The fee will be disclosed to you for approval before the transfer is arranged.

Our team can also recommend similar products that are currently in stock.

Any returned items for incorrect orders will incur a 12.5% restocking fee, if returned in original packaging. (If you cannot return the item in the condition it was supplied to you, then we will need to talk.) Please make sure all orders are correct at the time of purchase to avoid this fee.

Why Do I Pay A Restocking Fee? Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item.

Yes, but extra care must be taken. When your bench is left outside or used in salty, wet or high-humidity conditions, we suggest keeping your stainless steel bench wiped clean, to prevent the build up of dust and dirt, which can lead to surface rust. In addition, we recommend you use a stainless steel cleaner, such as 3M. Click here to find a 3M Stainless Steel Cleaner.
All Brayco benches are supplied with 1.2mm galvanized undershelves and legs. In extremely salty, wet, or chemical-prone environments, we strongly recommend you upgrade your undershelf and legs to stainless steel. Click here to upgrade your undershelf or here to update your legs.

We aim to keep plenty of stock available; however, stock levels can change quickly due to online and in-store purchases. We will do everything possible to secure your item and keep you updated on your order.

For example, John may be purchasing 4 benches online at the same time another customer is purchasing 6 benches in-store. Stock is allocated in the order that payments are successfully processed. If there is not enough stock remaining to fulfil an order, the affected customer will be contacted and advised of their options.

The customer may choose to keep the item on backorder at no additional cost until stock arrives at their local warehouse. Alternatively, if stock is available at a warehouse in another state, they may request a transfer, subject to an additional transfer fee. The fee will be disclosed for approval before the transfer is arranged.

Yes. Brayco can generally hold stock for between two and four weeks, subject to available warehouse space and prior agreement.

Commercial warehouse space is limited and carries a cost per square metre. If your order remains in our warehouse beyond the agreed collection or delivery date, Brayco reserves the right to charge a storage fee.

If your order becomes overdue for collection and we have attempted to contact you three or more times, we may email you an invoice for the applicable storage fees. Storage fees may continue to apply until the order is collected or successfully delivered.

If delivery has been arranged for an agreed date, please ensure someone is available at the delivery address to receive the order. If nobody is available and the stock must be returned to our branch or warehouse, Brayco reserves the right to charge you for:

• – The original delivery to the site
• – The return freight to our branch or warehouse
• – A new delivery fee if another delivery is required

Third-party deliveries can only be booked up to 29 days in advance. Please confirm that all delivery details, site access requirements, contact information, dates and times are correct before delivery.

If your circumstances change, contact us as soon as possible to make alternative arrangements and avoid additional storage or freight charges.

A transfer fee applies when an item is unavailable at your local warehouse and you choose to have it transferred from a warehouse in another state. The fee covers the additional transport and handling costs involved in moving the item between warehouses.

The cost may vary depending on the item, quantity and transfer location. We will disclose the fee to you for approval before arranging the transfer.

An interstate transfer is optional. If you choose not to proceed, your item will remain on backorder at no additional cost until stock arrives at your local warehouse.

We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.

All our prices are in AU dollars and inclusive of GST and are subject to change without notice.

Yes. Stock availability varies between our state warehouses and can change quickly due to purchases made online and in-store.

If an item is unavailable in your state, we will contact you and explain your options. You may choose to:

• Keep the item on backorder at no additional cost until your local warehouse is restocked; or
• Request a transfer from another state, subject to availability and an additional transfer fee.

The transfer fee is optional and will be disclosed to you for approval before the transfer is arranged.

Removing the Protective Film from Stainless Steel Products
Many Brayco stainless steel products, including benches, cabinets, and workstations, are supplied with a protective film to help prevent scratches during transport and installation.
How to Remove the Protective Film
For the best results:

Start at a corner or edge and gently lift the film using your fingernail or a plastic scraper.
Apply gentle heat using a household hairdryer. Hold the hairdryer approximately 10–15 cm away from the surface and warm a small section of the film at a time.
Slowly peel the film back while continuing to apply gentle heat. This helps soften the adhesive and makes removal easier.
Continue working in small sections until all film has been removed.

If Adhesive Residue Remains
Occasionally, some adhesive residue may remain on the stainless steel surface. This can usually be removed with:
Warm soapy water and a soft cloth
A stainless steel cleaner
Citrus-based adhesive removers suitable for stainless steel
Always test cleaning products on a small, inconspicuous area first.

Important
Do not use sharp metal tools, knives, or blades, as these may scratch the stainless steel surface.
Do not overheat the surface. Gentle, even heat is all that is required.
Avoid abrasive cleaners, steel wool, or scouring pads.

Below link – document attached:

How To Remove The Protective Flim

Need Assistance?
If you are experiencing difficulty removing the protective film from your Brayco product, please contact our customer service team for further advice and support.

I’m afraid we don’t do custom benches. All our products are premade but come in lots of sizes and 5 depths to suit any space. Is there a product you’re interested in learning more about? Come see us or give us a call. We can help.

Sorry no, but as our benches are supplied flat packed you may choose not to use the legs and feet if you only require the top. We have over 30 sizes so there is sure to be a size to suit. As our prices are so low, you will still find this to be more economical than having a top custom made.

Seriously, we are asked this question all the time. The answer: we directly import from an enormous Chinese manufacturer. We sell direct to the customer. No distributors. No middlemen. Also, we keep overheads down — no marble foyers, no fancypants administrative assistants, no sales reps in flash cars with nothing to do. We price the products accordingly.

Yes, we do – to upgrade a bench just tick the upgrade option on the individual bench code.

Yes! All Brayco sinks are supplied with a FREE sink waste drainer.

No, we do not manufacture to size. We stock a large variety of bench sizes, and we are confident in helping configure a layout to fit most spaces using our existing range. However, if you require 50 or more benches in a specific size, please call us to discuss.

We do have other items, but they may not be available nationally. So, if you’re after something specific, it is worth giving your state manager a call to see if we can help. We can freight any out-of-stock-items around this great brown land pretty quickly. Is your question not answered here – Harry to the rescue! Email us your question or give us a call and we’ll get straight onto it.

You can pay online, over the phone or in person in the showroom, with a credit card, by direct deposit (see Available Payment Methods for bank details) and you can even hand over cold hard cash. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

We’ll do our best. However, freight costs, material prices, exchange rates and other market conditions can change unexpectedly. Brayco therefore reserves the right to adjust pricing when these costs change.

A price is only guaranteed for the validity period stated on your written quotation or order confirmation. Please contact us if you need a price held for a specific period.

Many of our products are backed by a 10-Year Warranty, while selected products are covered by a 12-Month Warranty.
The applicable warranty period is shown on each product page.
Our warranties cover manufacturing defects only and do not cover misuse, abuse, accidental damage, or normal wear and tear. Please refer to our Warranty PDF for the full terms and conditions.

Great … give us a call

Perth: 08 9204 1133
Melbourne: 03 9040 1500
Sydney: 02 9648 0799
Brisbane: 07 3256 6593
Hobart: 03 6105 0529
Adelaide: 08 8120 2190