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At Brayco we like to make sure our customers are happy. So, we offer friendly service. We obviously know what we’re talking about, and we try to make are dealings with our customers happy ones. We understand that you have enough going on in your day, so we try to make this little bit easy and fun. We are proud to have a long list of happy customers Australia wide.
Products to Withstand the Test of Time
“We first bought Brayco Stainless Steel benches, shelves and sinks back in 2014 to fit out our very first Tasmanian Mountain Pepper processing room. Seven years on, and we have expanded into new facilities, and again we fitted it out with Brayco products. We didn’t even look at other suppliers – we know that Brayco prices are good, the range excellent, the quality exactly what we look for, and the service and delivery spot on. The benches look just as good today as they did seven years ago.”
Bronzewing Farm - Tasmania
Great Customer Service during COVID Lockdown
“We bought some bar stools from Brayco. When a problem arose with the order, I gave Brayco a call and they went out of their way to resolve it, delivering our order in full even one day earlier than promised. I have to say that, over the years, a person just gets used to slow or half-hearted service from companies but this wasn’t the case with Brayco. The Brayco sales team got right on it, gave me updates by email and also a personal call back to ensure that everything got resolved immediately. Only a few hours went by before the order arrived at my door. This sort of service is unheard of these days, even more so in the context of a COVID lockdown so I can only commend Brayco for their customer service and I recommend them without reservation to you! We’ll be buying from here again”
Danielle Malek
My Go To for Quality Kitchen Equipment
“Brayco is my go to for quality commercial kitchen equipment. I didnt need an expensive custom fit out, when I could rely on the versatility in Brayco’s product line. My experience with their ability to ship next day is practically unheard of in the industry and the sales managers were very helpful when I had to return some unpacked items.”
Luke Wallace - Sydney, New South Wales
Praises for Brayco’s Adelaide Team
“Just a real shout out to how good it was dealing with Ali and Leanne. The process from start to finish has been really good. The table top was pretty much perfect except for a slight imperfection from the strapping. I rang this morning and was sorted out within an hour or two. It’s great to deal with a company who have people to talk to directly and work out issues if any. If there is any way I can provide feedback in a public forum, please let me know and I’d be happy to sing your praises.”
Jared - South Australia
Very Pleased with Brayco’s Product & Great Service
“Received my order today and I am very pleased with the product and the great service from you and your team. The delivery was on time and I was advised professionally of the tracking and arrival. Thank you very much and I will let others know of the great service.”
Paul Bertholli - Western Australia
Professional & Helpful Staff
“I just felt compelled (and I rarely do this) to say that I have been highly impressed with your company and the process. Website was easy to use, price was competitive and received the goods in a few days. I wish I could buy more stuff.. maybe I will. Staff on the phone were professional and helpful – if only all companies were like you guys. Thanks again!!!”
Craig S. - Australia
A+ for Customer Service
“Yesterday when I rang the Springvale store, the staff could not have been more helpful. The man I spoke to was checking shipping prices and kept popping back on the phone to update me even though I wasn’t waiting long- it was very sweet. Alison emailed and said that people were going to ‘lovingly pick, pack and ship my items’. This brought a smile. Then today I was called as I had left a message before I was able to get through, and again the man was very friendly. A+ for customer service.”
Katie Burgess - Victoria, Australia
Next Day Delivery
“First time ordering from Brayco and absolutely fantastic service. Call from Lyn right after ordering, next day delivery. Wish I found you guys sooner and about to place my second order for my other store.”
Paul Buckley
Extremely Helpful, Lovely Staff
“As discussed this morning, Meana assisted with our purchase Invoice 116174. Meana had a lovely demeanor and was extremely helpful. Our workshop was recently flooded and I have been in the process of requesting quotations from a number of suppliers. In comparison to your competitors, Meana emailed the quotation very efficiently. Whilst your price was competitive, it was Meana’s customer service that led us to purchase from your company. When purchasing from a company, excellent customer service gives a customer the confidence that if something was to go wrong with the order, the service person would be there to help resolve it. We would recommend your company to others.”
Calista Tam - Found Design Made, NSW
We are proud to have a long list of happy customers Australia wide.
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